Terms & conditions

1. Who we are

These terms are between you and New Media Solutions Ltd (“we”, “us”, “our”), a technology consultancy registered in England and Wales under company number 15898572 and based in Buckinghamshire, United Kingdom, trading as Northridge Systems. You can contact us at contact@northridgesystems.co.uk or on 01844 899165.

By using this website you accept sections 1 to 4. If you do not accept them, please stop using the site.

2. Using this website

The content here is general information about what we do. It is not advice, and it is not an offer to enter a contract. We take care over it, but we do not guarantee that it is accurate, complete or up to date, and you should not rely on it as the basis for a decision - ask us instead, and we will answer for your actual situation.

We aim to keep the site available, but we may change, suspend or withdraw it, or any part of it, without notice. We are not liable if it is unavailable at any time.

You must not misuse this site: no attempting to gain unauthorised access to it, the client portal, or any system connected to it; no introducing malicious code; and no automated collection of content from it beyond ordinary search-engine indexing.

3. Our content

All content on this site - text, design, logos, graphics and code - belongs to us or is used with permission, and is protected by copyright and trade mark law. You may read it, print it and share links to it for your own or your organisation's use. You may not republish, sell or systematically copy it without our written permission.

4. Links to other sites

Where we link to another website, it is because we thought it was useful. We have no control over those sites and take no responsibility for their content or for anything you do on them.

5. Enquiries and the free business review

The initial business review is free and carries no obligation on either side. It results in a short written summary of what we would suggest, which is yours to keep and to take elsewhere.

That summary is a general recommendation based on a short conversation and on what you tell us. It is not legal, financial, tax, insurance or regulatory advice, and it is not a substitute for advice from a qualified professional in those fields. Acting on it is your decision.

6. How an engagement works

Work begins only when we have given you a written quote setting out the scope, the deliverables and the price, and you have accepted it. That quote, together with these terms, forms the contract between us.

If the quote and these terms conflict, the quote takes precedence.

Anything outside the agreed scope is a new piece of work: we will quote for it separately before starting, so nothing is added to your bill without you agreeing to it first.

7. Fees and payment

Fees, the payment schedule and any expenses are set out in the quote. Unless it says otherwise, invoices are payable within 14 days. We may charge statutory interest on late payment under the Late Payment of Commercial Debts (Interest) Act 1998, and may pause work on an engagement while an invoice is overdue.

8. What we need from you

We can only do the work if you:

• give us accurate and complete information about how your business and systems work;
• provide the access, accounts and permissions the work needs, and have the authority to grant them;
• hold valid licences for the software we are asked to work with;
• make decisions and give approvals in reasonable time;
• keep your own current backups of any data or system we are asked to touch, and confirm they work, before we start.

If a delay or a problem is caused by one of these not happening, we are not responsible for it, and we may need to adjust the timetable or the price.

9. Third-party products and services

Our work usually involves software and services provided by other companies - the tools you already own, and any we recommend. Those are supplied under their own terms, directly to you, and we are not a party to them.

We are not responsible for the availability, performance, security, pricing, or continued existence of a third-party product, or for a change the provider makes to it. Where we recommend something, we do so in good faith on what is known at the time. We do not take commission on licences we recommend.

10. Ownership of what we build

Once you have paid for an engagement in full, the deliverables produced specifically for you in it - the configurations, documentation, dashboards and automations - are yours to use, change, and have someone else maintain. We do not build anything that depends on us staying involved.

We keep ownership of the general knowledge, methods, templates and tools we bring to the work and had before it, and we remain free to use them for other clients. Nothing we hand over includes rights we do not hold ourselves, such as third-party software licences.

We treat your business information as confidential and will not disclose it except where we need to in order to do the work, or where the law requires it. Personal data is covered by our privacy policy; where we handle personal data on your behalf, we do so on your instructions as your processor.

11. Our liability

11.1 Nothing in these terms limits or excludes our liability for death or personal injury caused by our negligence, for fraud or fraudulent misrepresentation, or for anything else that cannot lawfully be limited or excluded. Everything below is subject to this.

11.2 We are not liable for loss of profit, revenue, business, contracts or anticipated savings; for damage to goodwill or reputation; for loss of or damage to data; or for any indirect or consequential loss, however it arises.

11.3 Our total liability arising out of or in connection with an engagement, whether in contract, tort (including negligence), breach of statutory duty or otherwise, is limited to the total fees you paid us for that engagement in the 12 months before the claim arose.

11.4 We are not liable for loss or corruption of data where you have not kept a working backup as set out in section 8, nor for any loss arising from information you gave us that was inaccurate or incomplete, from a third-party product or service, or from a change you or someone else made to a system after we finished working on it.

11.5 Neither of us is liable for a failure to perform caused by something outside our reasonable control.

11.6 Any claim must be brought within 12 months of the date you became aware, or ought reasonably to have become aware, of the circumstances giving rise to it.

11.7 These terms assume you are engaging us for the purposes of your business. If you engage us as a consumer, nothing in them affects your statutory rights.

12. Ending an engagement

Either of us may end an engagement by giving 14 days' written notice. Either of us may end it immediately if the other commits a serious breach of these terms and does not put it right within 14 days of being asked to, or becomes insolvent.

If an engagement ends, you pay for the work done up to that point and for any commitments we have reasonably made on your behalf. We will hand over what has been produced so far, and remove our access to your systems.

13. General

We may update these terms; the version published here at the time you accept a quote is the one that applies to that engagement. If any part of these terms turns out to be unenforceable, the rest still stands. No one other than you and us has any right to enforce them. Not enforcing something straight away does not mean we have given up the right to.

14. Law and jurisdiction

These terms and any dispute arising from them are governed by the law of England and Wales, and the courts of England and Wales have exclusive jurisdiction. If something does go wrong, please raise it with us first - we would much rather sort it out directly.

Last updated: 14 August 2026 · Version 1.0